Terms & Conditions

All customers (alternatively also mentioned as ''consumer'' or ''buyer'') must read these General Terms and Conditions carefully and make sure that they understand them before ordering any products from Alvis Jung's (alternatively also mentioned as "AVJ") online shop (alternatively also mentioned as "web shop"). Before placing an order the customers will be asked to agree to these General Terms and Conditions. If these General Terms and Conditions will be refused upon order placement it will not be possible to order any products from AVJ's online shop.

For any questions please contact us by e-mail at cs@alvisjung.com

Section 1 Scope and provider

1. These General Terms and Conditions apply to all of AVJ's customers purchase orders placed at the online shop of AVJ and any contract between the customers and AVJ for the sale of products from AVJ's online shop.

2. The products offered in AVJ's online shop are only available for purchase by persons who are 18 years or older. If the customer is not a consumer, he/she confirms that they have authority to bind any business on whose behalf they use AVJ's site to purchase products. A consumer is defined as an individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession. i.e. a natural person who makes the order for a purpose which cannot be attributed to their commercial or independent professional activity.

3. Paragraph 3 only applies if you are a business. AVJ provide deliveries, services and offers and enter into any Contract exclusively on the basis of these General Terms and Conditions. The General Terms and Conditions apply also to all future Contracts even if they are not explicitly agreed again. These General Terms and Conditions and any document expressly referred to in them constitutes the entire agreement between customers and AVJ, supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between AVJ, whether written or oral, relating to its subject matter. The customer acknowledge that in entering into the Contract they do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these General Terms and Conditions or any document expressly referred to in them.

4. The sole contract language shall be English.

5. Conclusion of the Contract will be documented and stored at AVJ's location. Upon conclusion of the Contract, the text of the Contract will not be filed at AVJ's location and will therefore not be accessible by the customers.

Section 2 Conclusion of contract

1. Presentation of products in AVJ's online shop shall not represent a binding offer by AVJ to conclude a purchase contract.

2. After a customer has placed products into the "shopping cart", they can check and, if necessary, correct the entire order. A binding order is only activated by clicking the "Buy now" button. The customer is not able to change the order once ‘’Buy now’’ button has been pressed.

3. Upon receipt of the order on AVJ's side customers may receive an automatically generated e-mail in which AVJ confirms receipt of the order. The acknowledgement of receipt does not mean acceptance of the order of purchase. A contract is not concluded by sending the confirmation of receipt.

4. A contract for the order shall be concluded only when AVJ expressly declare acceptance of the order by e-mail or when AVJ confirm payment receipt of the order by e-mail without an express prior declaration of acceptance.

5. If AVJ is unable to supply a customer with a product, for example because that product is not in stock or no longer available or because of an error in the price on AVJ's online shop, AVJ will inform the customer of this by e-mail and will not process the order. If the customer has already paid for the product, AVJ will refund the full amount including any delivery costs charged as soon as possible.

6. Due to logistical reasons the maximum quantity to be placed in one order by all customers are 10 items. If the order is exceeding this quantity AVJ has the right to adjust the quantity to the maximum of 10. In this event the customer will be informed accordingly and has the possibility to place a additional order.

7. Business customers (B2B) cannot use the online shop and must order via e-mail to cs@alvisjung.com

Section 3 Prices & shipping charges

1. The prices quoted on the product pages exclude value-added taxes and the respective shipping charges. For orders placed in Switzerland the taxes will be calculated in the basket.

2. The correct shipping charges will be automatically visible in the cart once the customer has added at least one product and entered the country of destination. The shipping costs worldwide are based on flat fees per Zones and are described in AVJ's Delivery & Fees section on this website. These costs include preparation time, cost of packages, padding materials & shipping fees. Exluded costs beared by the customer are described in Section 4.

3. It is always possible that, despite AVJ's reasonable efforts, some of the products in this online shop may be incorrectly priced. If this happens then AVJ will not be obliged to supply the products at the incorrect price or at all. AVJ will (at discretion) either cancel the order and refund the price the customer has paid or endeavor to contact the customer and ask whether he/she wishes to continue with the order at the correct price. If AVJ is unable to contact the customer or he/she does not wish to continue with the order at the correct price, AVJ will cancel the order and refund the amount paid.

4. Only available currency is Swiss Francs (CHF).

Section 4 Taxes, Customs & local costs

For orders outside of Switzerland the customers destination country may charge additional costs such as customs & import fees, sales taxes etc when the shipment reaches its destination. These costs are not included in the AVJ service. It is in the customers responsibility to pay additional costs appearing in their country. Such charges may vary from country to country, contact your destination customs office for details.

Shipping laws are different in each country. It is the customers responsibility to check with your customs office to verify whether the country to which you are ordering permits the shipment of your ordered products.

Section 5 Payment terms

AVJ will ship the products to the customer only after payment has been successfully processed and approved. Consequently, the customer always prepays for the products (only available currency to buy our products is Swiss Francs (CHF)). After placing the order the customer will receive an e-mail with the invoice attached. The payment needs to be effected within 3 days from the order date. If the customer does not effect the payment within the mentioned timeframe, AVJ reserves the right to cancel the order.

Section 6 Delivery

1. Unless otherwise agreed, the products shall be delivered from AVJ's studio in Switzerland to the address the customer has specified.

2. In order to guarantee best quality of AVJ products the only available shipping method is via Courier delivery. As shipping mode AVJ exclusively use DDU (Delivery Duty Unpaid).

3. The shipping times mentioned on the product sites are only estimated. AVJ may not be able to deliver the products within the timescales mentioned there and will not be liable for any delay or failure to deliver the products in the mentioned timeframe. If delay is expected outside of the timescale usually the customer will be informed by e-mail.

4. On delivery of each order to the customer the product shall be at their risk and responsibility and they will be responsible for its safekeeping. Products ordered shall be delivered subject to availability of the products.

5. In case of multiple products ordered AVJ keep the right of sending products as partial deliveries without necessarily mentioning a reason. Customers will be informed by e-mail if this is the case.

6. In the case of circumstances beyond AVJ's reasonable control (including, without limitation, the following to the extent these are outside OL's reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports) AVJ may not be able to deliver the products within the timescales specified in the webshop and will not be liable for any delay or failure to deliver the products if the delay or failure is wholly or partly caused by such circumstances. AVJ reserves the right to cancel a order in such a event at any time.

7. Delivery will be made to the address notified by the customer to AVJ in the order. The customer is required to be present at delivery of goods at the address indicated as delivery/shipping address upon order placement. AVJ resp. it's service partners usually deliver during business hours, customers must avoid to use an address where they know the recipient will be absent most of the day. OL is not responsible for failed deliveries when (a) the customer provides an incorrect or outdated address or (b) no one is at home at the address of delivery indicated by the customer. Usually the deliverer will try to redeliver the package a second or even a third time at a different date (for additional infos of outcome concerning damages and defects when the customer is not able to receive the order on first try please see section 7). If the transportation company is forced to return an order to AVJ for any of the above reasons, AVJ will be free to rescind the contract with immediate effect and without any judicial intervention or refund. In any event, the customer may be charged for the additional shipping and handling for the return as well as additionally 30% of the original value of goods and also to any damages that AVJ could claim.

8. For all of AVJ's shipments it is highly unlikely, but possible, that customs forbid the goods or want to physically inspect the parcel. AVJ cannot be held responsible for this unfortunate event.

Section 7 Damages & defects

In case any damages or defects occur on the outside packaging please complain immediately at the deliverer and make sure that it will be officially written by both parties and proved from the customers side on the basis of pictures. Afterwards please inform AVJ within 12 hours after receipt of the order by e-mail to cs@alvisjung.com

If any damages & defects appear on the inside packaging as well as on the product itself please report them within 12 hours after receipt of the order by e-mail to cs@alvisjung.com, including pictures.

If the customer does not report damages & defects as per above instructions within 12 hours after receipt, any warranty claims, refunds or replacements will be forfeit. The forfeit for warranty claims, refunds or replacements also appear if AVJ's deliverer was not able to deliver the package to the buyer in the first try as AVJ cannot guarantee intact products if package needs to be stored at deliverers side.

Section 8 Returns & Replacements

In the event of a damage or defect that was reported within the given timeframe, the responsibility of the damage needs to be evaluated first and the cost absorption needs to be clarified. Only after this is cleared, AVJ will organize the shipping from the customer back to the studio. If a return does not make sense, the customer is requested to destroy the piece on it's own.

Returns or exchange of products delivered to the customer undamaged and without defects is excluded. In the event that a customer still wants to return a piece, AVJ keeps the right to charge the customer the full shipping costs + 10% of the selling price.

If AVJ decides that a product needs to be replaced, the additional shipping costs will be borne by us. In case a replacement is not possible, AVJ will reimburse all payments received, excluding the costs of delivery. For such repayments we will use the same means of payment and bank details as you have used in the original transaction.

However, If you're not 100% happy with my products, we guarantee that we'll immediately put it right for you - we never want you to lose faith in us and we will always go the extra mile so you know how important yo are to us. If something isn’t as you expected when your delivery arrives, please contact cs@alvisjung.com and talk to my team before returning anything to us. We promise to look at how we put this right for you.

Section 9 Information about the right of cancellation

If the customer is a consumer they have a right to cancel a Order/Contract without giving any reason subject to the following provisions.

Right of cancellation

As the purchase involves artworks that might be produced on a make-to-order basis, the customers legal right to cancel a Order starts from the date of the order placement by pressing the ‘’Buy now’’ button and ends as soon as the customer has received the e-mail that the order is paid in full (usually 4 - 5 days after order confirmation). The possibility for a cancellation at a later stage is not possible.

To exercise the right of withdrawal, the customer must inform us by e-mail to cs@alvisjung.com of the decision to withdraw from the Order by an unequivocal statement. To meet the cancellation deadline, it is for the customer to send the communication concerning the exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation

If the customer has cancelled the Contract, AVJ shall reimburse all payments received, including the costs of delivery. For such repayments we will use the same means of payment and bank details as you have used in the original transaction.

Section 10 Liability if you are a consumer

1. This Section only applies if the costumer is a consumer:

If the customer is acting as a consumer in ordering and/or purchasing of products, to the extent not prohibited by law, AVJ accept no liability for any:

- loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of AVJ's breach or if it was contemplated by the consumer and AVJ at the time the consumer and AVJ entered into the agreement);

- loss which arises when AVJ is not at fault or in breach of the Contract;

- business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunities and other similar losses;) and

- liability for indirect damages and consequential damage resulting from faulty performance or loss of performance

2. AVJ shall have no liability to the consumer for any failure or delay in supply or delivery, nor if performance of any of AVJ's obligations is prevented or restricted, nor for any damage or defect to products supplied or delivered under any Contract, in each case that is caused by any event or circumstance beyond AVJ's reasonable control (including, without limitation, the following to the extent these are outside AVJ's reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

3. Nothing in these General Terms and Conditions limits or excludes AVJ's liability for:

death or personal injury caused by AVJ's negligence;

fraud or fraudulent misrepresentation;

Section 11 Liability if you are a business

1. This Section only applies if you are not a consumer.

2. OL shall have no liability to its business customers for any failure or delay in supply or delivery, nor if performance of any of AVJ's obligations is prevented or restricted, nor for any damage or defect to products supplied or delivered under any Contract, in each case that is caused by any event or circumstance beyond AVJ's reasonable control (including, without limitation, the following to the extent these are outside OL's reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

3. Nothing in these General Terms and Conditions limits or excludes AVJ's liability for:

death or personal injury caused by OL's negligence;

fraud or fraudulent misrepresentation;

4. AVJ will under no circumstances whatever be liable to business customers, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

any loss of profits, sales, business, income or revenue;

loss of savings;

business interruption;

loss of use;

loss caused by delay or other late performance;

loss of business opportunity;

loss of anticipated savings;

loss of goodwill; or

any indirect or consequential loss.

Section 12 Set-off / right of retention

This Section does not apply if you are a consumer.

1. Business customers shall have a right of set-off only if their counter-claim has been become non-appealable or is not disputed by AVJ.

2. Business customers may exercise a right of retention only to the extent their counter-claim is based on the same contractual relationship.

Section 13 Limited Editions

AVJ reserves the right to increase the number of Limited Editions at any time. These extended editions will be marked accordingly.

Section 13 Copyright Notice & Trademarks

All content appearing on this Web site is the property of Alvis Jung (Copyright © 2020 Alvis Jung Switzerland). As a user, you are authorized only to view, copy, print, and distribute documents on this Web site as long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2020 Alvis Jung Switzerland. All rights reserved.

All brands, products, services and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Alvis Jung. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, copyright, trademark or other intellectual property right of Alvis Jung Switzerland or any third party, except as expressly granted herein.

Section 14 Applicable law

Contracts are subjected solely to Swiss law. These Terms & Conditions are in accordance with Swiss law. Jurisdiction is the seat of the artists studio.

This Terms and Conditions Policy was last updated on 01st January 2025